![]() ![]() Symantec pcAnywhere combines a feature-rich, secure remote control solution with remote management and advanced file transfer capabilities to quickly resolve help desk and server support issues across multiple platforms. The gateway functionality enables remote users to quickly find the hosts they need through firewalls and routers with minimal setup. New features of this software include smart card authentication and native whiteboard support, while continuing to enable remote users to find, connect to, and control the hosts they need. It lets you manage computers efficiently, resolve helpdesk issues quickly, and connect to remote devices simply and securely. If needed, techs can also use a similar process to initiate a chat with a colleague if you want to get a second opinion on the end user’s issue.Symantec pcAnywhere is the world’s leading remote access software. Type in the message and press enter to create a chat window that remains open even as you navigate between tabs. To start a chat with a user, technicians can navigate to the Chat Icon within the Technician Console to open the Chat Window. To start an in-session video in DRE, navigate to the drop-down menu within the remote session and select “Start Video Call.” If the user accepts the call, the remote support software is designed to automatically launch the video conference, allowing for a two-way exchange of both voice and video. Then, you can communicate directly with the user over video or chat as if you were in the same room. Once the session is initiated, starting a video, chat, or VoIP call from directly within the session typically takes only a few clicks. Before you can initiate a remote video or chat, you first need to create a remote connection with a user device. Remote video and chat support is typically a feature within a larger remote support software solution like SolarWinds Dameware Remote Everywhere. How does remote video and chat support work?. ![]()
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